Hotel regulations

HOTEL REGULATIONS dated on 25.05.2018

 

  1. The hotel day starts at 3:00 pm on the day of arrival and ends at 12:00 pm on the day of departure. If the Guest wishes to extend their stay, they should notify the Hotel Reception about this fact at the latest by 9:00 am on the last day of their stay. The Hotel shall consider the request according to the current occupancy. Keeping the room after 12:00 pm is equivalent to extending the stay for another hotel day. And if the Guest checks out by 4:00 pm, they shall be charged 10 PLN for every started hour.
  2. The Guest renting a room may not offer this room to third parties, even if the hotel day for which they paid the fee has not expired yet.
  3. Not registered guests may come over at the hotel from 7:00 am to 10:00 pm.
  4. Quiet hours in the hotel apply from 10:00 pm until 6:00 am.
  5. The Hotel Guest is financially responsible for any damage to the hotel property, including devices, equipment and electronics, caused by the Guest or other people visiting them at the Hotel.
  6. Children under the age of 13 staying at the Hotel have to be under constant care and supervision of their legal guardians who bear full liability for any loss and damage caused by the children.
  7. The Hotel has the right to refuse accepting a Guest who grossly violated the regulations during their previous stay, causing damage to the Hotel property or harmed Guests, employees of the Hotel or other persons present in the Hotel, or disturbed peace in the Hotel in any other way.
  8. The Hotel shall be liable for any loss or damage to objects brought into the Hotel by the Guest, pursuant to the Civil Code. Guests must report any loss of or damage to their property immediately on its discovery. The Hotel’s liability is excluded if the damage was caused by force majeure, the victims themselves or any person visiting them.
  9. Personal belongings left by a leaving Guest in the hotel room will be sent back to the address indicated by them at their own expense. If the Guest does not give any such disposition, the Hotel will store these things for 3 months, and then donate them to charity or destroy them.
  10. On the premises of the hotel, including the hotel rooms and balconies, in accordance with the Act on Amendment of the Act on Protection of Health Against the Consequences of Consumption of Tobacco and Tobacco Products and on the State Sanitary Inspection (Journal of Laws 2017, item 957), there is a total ban on smoking cigarettes and other tobacco products in force. If the Guest violates the ban on smoking cigarettes and other tobacco products, they shall be obliged to cover the costs of the room dearomatisation, added to their hotel bill.
  11. Due to fire safety, it is prohibited to burn candles in the hotel rooms and use heaters or irons not belonging to the room equipment.
  12. Owners of pets staying at the Hotel are responsible for their proper behaviour and not disturbing peace of other Guests. The dogs have to be walked on leash and in muzzles, under the care of their owner or an authorised person. The dog owner are obliged to clean the canine excrements from the premises and the surroundings of the Hotel. 
  13. The Guest may file complaints in case of any infringements in the service quality. Such a complaint should be submitted in writing at the Hotel Reception right after having been noticed. The complaint will be considered within 14 days of the submission date.
  14. The Hotel may refuse further service provision to a person who violates the regulations. The person is obliged to obey the hotel demands, in particular to pay for the damage made and then to leave the Hotel immediately.

 

 

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