Hotel regulations

HOTEL REGULATIONS from 18.05.2020

v. 9


  1. The owner and administrator of the Hotel is the company Art Hotel Sp. z o.o. with the seat in Wrocław, at 20 Kiełbaśnicza Street (hereinafter referred to as the Hotel).
  2. The Regulations define the subject of service provision, liability and staying on the Hotel premises and constitutes an integral part of the contract concluded by signing the Registration Card as well as concluding actions such as making a booking and/or advance payment or full payment due for the hotel stay. By the actions mentioned in the previous sentence, the Guest confirms having made themselves acquainted and accepted the Hotel Regulations.
  3. The Regulations are available for inspection at the Hotel Reception and on the website
  4. The Hotel provides accommodation, catering, conference and other services according to its business profile, category and standard.
  5. All the services available, in particular the rooms as well as the price list being in force are available on the Hotel website:
  6. The hotel rooms are rented for the hotel days.
  7. The hotel day lasts from 3:00 pm on the day of arrival until 12:00 pm on the next day. If a Guest wishes to extend their stay, they should notify the Reception about this fact by 9:00 am on the last day of the booked period. The Hotel shall consider the request according to the current occupancy. Not checking out after 12:00 pm is treated like extending the stay. If a Guest leaves the room by 4:00 pm, a fee of 10 PLN for each hour will be charged. Leaving the room after 4:00 pm causes charging the full amount for the following hotel day.
  8. If extending the stay has not been agreed upon with the Hotel, it reserves the right to transfer the Guest’s belonging to the luggage room.
  9. The Hotel reserves the right to refuse a Guest extending their stay if the full amount due for the current period has not been fully settled yet or if the Guest violates the Regulations.
  10. The basis for concluding the contract for hotel services is presenting your passport or national ID card of a European Union Member at the reception desk, providing personal data defined in the Registration Card as well signing the completed Card.
  11. All Guests staying at the Hotel and using the hotel services must be registered.
  12. The Hotel Guests agree to the processing of their personal data necessary for the hotel service provision. The data is processed by the Hotel according to the applicable law and privacy policy published on the Hotel website. Providing personal data is voluntary, yet necessary to conclude the hotel service contract. 
  13. The Hotel Guest may not hand their room over to third parties, even if the period for which they paid the charge due has not expired yet.
  14. The visitors from outside may stay in the hotel room from 7:00 am until 10:00 pm exclusively.
  15. The quiet hours at the Hotel last from 10:00 pm to 6:00 am.
  16. Detailed booking and cancellation conditions are included in the booking confirmation.
  17. The Hotel reserves the right to charge the fee for the Guest’s stay at the latest on their arrival day.
  18. Should a Guest decide to depart before the stay period expires, the Hotel does not return the payment for the already started hotel day.
  19. The Hotel may refuse to accept a Guest who during their previous stay grossly infringed the Hotel Regulations, causing damage to the property of the Hotel or of the Guests or damage to a Guest, hotel employee or other people staying on the premises or disturbed the peace at the Hotel in any other way.
  20. Additionally, on the Guest’s request, the Hotel provides the following services free of charge:



- individual safe in every hotel room and storing valuables during the Guest’s stay at the reception deposit, excluding points 29-30,

- providing information about the stay and travel,

- wake-up call at chosen hour,

- storing the Guest’s luggage for max. 24 h,

- ordering taxi.

The Guests may use the recreational part of the Hotel – fitness room – free of charge.

  1. The Hotel reserves the right to refuse to accept – on behalf of the Hotel Guests – parcels, including courier parcels, had it not been agreed upon previously and had the Hotel not been granted a proper power of attorney first.
  2. On request of the Guest, chosen rooms can be provided with additional equipment, such as an extra bed, equipment for children, equipment for disabled people, equipment for pets, according to the current offer and price list of the Hotel.
  3. The Hotel Guest bears full liability for any damage to the items, equipment and technical devices of the Hotel caused by them or by people visiting them. The Hotel reserves the right to an individual valuation of the damage, depending on the works being necessary for fix the damage.
  4. Should a Guest violate the Hotel Regulations, the Hotel may refuse further service provision. Such a person is then obliged to immediately comply with the Hotel requests, pay for the current services, any damage caused and then to leave the Hotel.
  5. For safety reasons, each time upon leaving the room, the Guest needs to turn off the TV, the lights, the taps as well as check and make sure the door has been locked.
  6. In the event of the Guest’s delay in settling the payment for the stay or the provided services, the Hotel has a statutory lien on the items brought in by the Guests to the Hotel.
  7. Children under 13 years of age should stay under the constant supervision of their legal guardians who are liable for any damages caused by the children.
  8. Minor aged 13 – 18 may use the hotel services on their own only if the hotel agrees to it during the service booking and if their legal guardians give their written consent.
  9. The Hotel is liable for the loss of or damage to the things brought in by the people using its services to the extent defined by the art. 846-851 of the Polish Civil Code. The Guest should notify the Hotel Reception immediately upon noticing it. The Hotel’s liability is excluded if the damage results from the nature of the item brought in, the fault of force majeure or aggrieved party or fault of a person who accompanied or visited the aggrieved party.  
  10. The Hotel is not liable for the loss of or damage to money, securities, valuables or items of scientific or artistic value if these items had not been deposited at the reception.
  11. The Hotel reserves the right to refuse to accept large amounts of money, items of high value and / or exceeding the possibility of storing in the hotel deposit.
  12. Personal belongings left by the departing Guest in the hotel room shall be sent back at their expense to the address indicated. Should no such disposition be given, the Hotel shall store these things for three months and then donate to charity or dispose of them.
  13. On the premises of the Hotel, including the rooms and balconies, there is a total smoking ban in force, referring also to the e-cigarettes. Should a Guest violate the prohibition, they shall be obliged to cover the dearomatisation costs amounting to 500 PLN, added to their bill account.
  14. For reasons of fire safety, it is forbidden to light candles in the hotel rooms as well as to use heaters, irons and other electric devices which do not belong to the room equipment. The ban does not concern chargers as well as laptop and telephone adapters.
  15. On the hotel premises, it is forbidden to bring in and store dangerous goods, weapons, ammunition, flammable, explosive and illumination materials, except for officers of uniformed services as well as other state-run armed groups who are legally entitled to bring them.
  16. The Hotel reserves the right to control the rooms once every 24 hour in order to ensure maximal comfort and safety of the Guests.
  17. Chosen public areas of the Hotel are under video surveillance.
  18. In chosen rooms, the Hotel accepts stays with small and medium (up to 20 kg) pets, i.e. dogs and cats. The stay of pets is possible with the prior consent of the Hotel, given at the booking and it is subject to additional fees – as the price list being currently in force indicates (excluding assistance dogs). The pet owners are required to have with them the current vaccination certificate of their pets. The owners are responsible for their pets keeping quiet and not disturbing other Guests. The dogs must be walked on a leash and in a muzzle, under the care of their owner or an authorised person. Animals (except for assistance dogs) may not be brought into catering halls. The pet owners are obliged to clean after their pets, which refers both to the Hotel itself and its surroundings. The Hotel may refuse to accept such animals as: dogs from the list of dog breeds considered aggressive in the paragraph 1 of the Ordinance of Minister of Interior and Administration of 28.04.2003 (Journal of Laws no. 77, pos.687), reptiles, amphibians, arthropods and rodents as well as other animals considered dangerous by the Hotel Management. For safety reasons, cleaning rooms in which animals are kept takes place in the presence of the owner or during absence of the animal in the room. Should a pet be left alone in the room, place a proper hanger on the external door handle, please.
  19. Any reservations and complaints regarding the quality of services provided by the Hotel should be submitted in the written form without delay which is necessary for the hotel staff to make amends for the inconveniences as soon as possible. Complaints shall be considered within 14 days of being delivered at the Hotel.

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